Returns & Refunds policy

Last updated: August 20, 2026

We want you to feel confident in your purchase. If you're not satisfied, you may request a refund within 7 days of purchase under the following conditions:

Eligible for a refund:

- The file did not download or open correctly, and the issue could not be resolved with our help
- You purchased the Digital Binder more than once by accident
- The product received differs materially from what was described on our website

Not eligible for a refund:
- Requests made after 7 days from the date of purchase
- Change of mind after the product has been downloaded and used
- Any product that has been shared, resold, or redistributed

Refund requests are limited to one per customer. To request a refund, please email us at contact@tecbutler.com with your order number and the reason for your request. Approved refunds will be issued to your original payment method within 5-10 business days, depending on your bank or card provider's processing times.

If you believe a charge was made in error, we ask that you contact us first at contact@tecbutler.com so we can help resolve the issue directly. Initiating a chargeback with your bank without contacting us first may delay resolution.

This Refund Policy is part of, and subject to, our Terms and Conditions. We reserve the right to update this policy at any time; changes will not apply retroactively to purchases made before the update.